TempAware - Tech Support



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Tech Support

If you have any questions about your Medusa Research product please feel free to contact us as detailed below. Our knowledgeable employees will do their best to answer your questions and provide you with the required support.

Warranty

All Medusa Research products carry a one-year warranty from the date of sale. This warranty does not cover damage due to misuse, abuse, neglect, or incorrect wiring.

Shipping Damage

If your Medusa Research product is delivered to your door with obvious damage, sign for it and note above your signature the word "damaged" (or "open" if the box is broken open) and request that the delivery company make an inspection.

If damage during shipping was concealed, please notify the delivery company. You must keep the damaged carton until the carrier has inspected the shipment. Do not return the product yourself. Please call Medusa Research for further instructions.

Repair

Damage to Medusa Research products that were purchased within the one-year warranty period due to component or workmanship failure are provided at no charge. Medusa Research reserves the right to repair or replace defective products at its discretion. Repair times vary depending on parts availability, workload, and the extent of the repairs necessary.

Please contact us at the address below for repairs to products outside the warranty period or due to damage from misuse, abuse, neglect, or incorrect wiring.

When returning a product for repair, please pack the product the way we packed it, and be sure to include your contact information, a description of the problem including the details of your application, and either the order number or a copy of your receipt.

Medusa Research, Inc.
288 Plymouth Avenue
Fall River, MA 02721
(508) 675-0200
Support@MedusaResearch.com